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In the dynamic world of omnichannel contact centers, the concept of preferred agent routing stands out as a cornerstone for delivering exceptional...
Omnichannel for Customer Service augments the functionality of Dynamics 365 Customer Service Enterprise by offering many features. These features...
Motivation In the digital world, ensuring the security and integrity of user data is paramount. One of the key ways to achieve this is through user...
Motivation Customer service is a crucial aspect of any business, influencing whether customers will return or opt for a competitor. In today's world...
In Dynamics 365 Customer Service, representatives can use the voice channel to communicate with customers over the phone and resolve issues. Although...
Motivation A pre-survey and a post-survey in a customer service scenario can provide valuable information about the customer's expectations before and...
