Holger Imbery
thecognitiveservicesninja

thecognitiveservicesninja

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Series

101 - Dynamics 365 automation with bots/voice bots

Power Virtual Agents helps you to take the next step in your digital customer service journey with D365 Customer Service. This series gives you beginner-level hands-on experience with this topic.

Articles in this series

Dynamics 365 Customer Service with Power Virtual Agents - Part 1 (automation with text chat)

Dec 31, 20226 min read

human and non-human agents support for your customers · This article is the first part of a Kickstarter of two pieces and part of my "Dynamics 365...

Dynamics 365 Customer Service with Power Virtual Agents - Part 1 (automation with text chat)

Dynamics 365 Customer Service with Power Virtual Agents - Part 2 (automation with voice/voice bots)

Jan 7, 20234 min read

human and non-human agents support for your customers · This article is the second part of a Kickstarter of two pieces and part of my "Dynamics 365...

Dynamics 365 Customer Service with Power Virtual Agents - Part 2 (automation with voice/voice bots)

Power Virtual Agents extensions for Dynamics 365 (workaround on installation hiccups)

Jan 21, 20232 min read

a "strange behavior" and a "fix" · Situation You want to use Power Virtual Agent with Dynamics 365 Customer Service, and you are trying to install the...

Power Virtual Agents extensions for Dynamics 365 (workaround on installation hiccups)

Multilingual IVR Replacement for Dynamics 365 Customer Service (Voice Bot)

Jan 28, 20235 min read

Build a concierge bot for your customers to serve them in their mother's thong · Imagine serving your customers and employees immediately in their native...

Multilingual IVR Replacement for Dynamics 365 Customer Service (Voice Bot)

Dynamics 365 Customer Service Voice Channel

Feb 4, 20234 min read

bring your own carrier as an alternative to Microsofts Calling Plans · Motivation When you create a free Dynamics Customer Service trial, you will get...

Dynamics 365 Customer Service Voice Channel

Dynamics 365 Customer Service - escalating to a Teams User

Feb 11, 20232 min read

asking a SME for assistance · Motivation Service for Customers and employees is not always limited to Dynamics 365 Customer Service. The enterprise...

Dynamics 365 Customer Service - escalating to a Teams User