Holger Imbery
thecognitiveservicesninja

thecognitiveservicesninja

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Series

101 - Dynamics 365 automation with bots/voice bots

Power Virtual Agents helps you to take the next step in your digital customer service journey with D365 Customer Service. This series gives you beginner-level hands-on experience with this topic.

Articles in this series

Dynamics 365 Customer Service with Power Virtual Agents - Part 1 (automation with text chat)

Dec 31, 20226 min read

human and non-human agents support for your customers · This article is the first part of a Kickstarter of two pieces and part of my "Dynamics 365...

Dynamics 365 Customer Service with Power Virtual Agents - Part 1 (automation with text chat)
Dynamics 365 Customer Service with Power Virtual Agents - Part 2 (automation with voice/voice bots)
Power Virtual Agents extensions for Dynamics 365 (workaround on installation hiccups)
Multilingual IVR Replacement for Dynamics 365 Customer Service (Voice Bot)
Dynamics 365 Customer Service Voice Channel
Dynamics 365 Customer Service - escalating to a Teams User