Articles in this series
Omnichannel for Customer Service augments the functionality of Dynamics 365 Customer Service Enterprise by offering many features. These features...
Introduction In the digital age, customer service has evolved beyond traditional call centers. Today, businesses leverage advanced technologies to...
In Dynamics 365 Customer Service, representatives can use the voice channel to communicate with customers over the phone and resolve issues. Although...
By harnessing the power of AI large language models, Power Virtual Agents revolutionizes chatbot development, enhancing their utility and...
Copilot for Dynamics 365 Customer Service is an AI-powered tool designed to enhance the agent experience. By providing real-time, AI-driven...
You can better assist customers by automatically identifying them and viewing their account and case details on the Active Conversation page. One way...
