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Attending a "Power Virtual Agent in a Day" (PVAinaDay) workshop is highly recommended when beginning with Power Virtual Agents. After conducting...
Copilot for Dynamics 365 Customer Service is an AI-powered tool designed to enhance the agent experience. By providing real-time, AI-driven...
You can better assist customers by automatically identifying them and viewing their account and case details on the Active Conversation page. One way...
make use of the Knowledgebase for agents and (voice-) bots · Motivation Envision every agent provide your customer with precise and compliant answers to...
do not ask things you already know. · Motivation Imagine calling a company you have a contract with and doing regular business with. From the beginning,...
asking a SME for assistance · Motivation Service for Customers and employees is not always limited to Dynamics 365 Customer Service. The enterprise...
