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Motivation Customer service is a crucial aspect of any business, influencing whether customers will return or opt for a competitor. In today's world...
In Dynamics 365 Customer Service, representatives can use the voice channel to communicate with customers over the phone and resolve issues. Although...
Motivation A pre-survey and a post-survey in a customer service scenario can provide valuable information about the customer's expectations before and...
Motivation As an escalation point, live chat is a critical aspect of text chatbots, providing a human touch to the interaction. While chatbots can...
Language is a powerful instrument, but sometimes you need a helping hand if you are not chatting or talking in your mother tongue. · Prerequisites You...
drive service improvements with data · Disclaimer This kick-starter guide describes the possibility of configuring call recording and call transcription....
