#customer-service
Read more stories on Hashnode
Articles with this tag
Motivation Customer service is a crucial aspect of any business, influencing whether customers will return or opt for a competitor. In today's world...
In Dynamics 365 Customer Service, representatives can use the voice channel to communicate with customers over the phone and resolve issues. Although...
By harnessing the power of AI large language models, Power Virtual Agents revolutionizes chatbot development, enhancing their utility and...
Copilot for Dynamics 365 Customer Service is an AI-powered tool designed to enhance the agent experience. By providing real-time, AI-driven...
You can better assist customers by automatically identifying them and viewing their account and case details on the Active Conversation page. One way...
Motivation A pre-survey and a post-survey in a customer service scenario can provide valuable information about the customer's expectations before and...
