Articles in this series
This article is the second in a mini-series. In the first part, I discussed integrating the voice channel for Dynamics 365 Contact Center and Dynamics...
Series:This is the first article in a two-part series. The next piece will discuss integrating a Copilot Studio Voice Bot into the Voice...
Note: Technology is evolving; stay tuned for an updated version of this article. In today's fast-paced business world, delivering outstanding...
In the dynamic world of omnichannel contact centers, the concept of preferred agent routing stands out as a cornerstone for delivering exceptional...
Voice bots, also known as voice-based virtual assistants, are revolutionizing customer service by offering a range of benefits that enhance the...
Chatbots are increasingly popular and effective for automating customer service and offering immediate responses to common inquiries. However,...
